Things to know before your hair appointment. Hair Prep Before Appointment: If you have any allergies I am not liable or responsible to restyle or repair a service if it is not listed. There are absolutely no refunds. THIS IS AN ADULT-ONLY SALON SUITE. I DO NOT OFFER KID SERVICES NO SAME DAY APPOINTMENTS OR WALK-INS WELCOME Please read the description of the service you are booking. If you have an undercut or shaved sides, please get a fresh, clean cut before your appointment. No outside products are allowed unless prescribed by a dermatologist. If you have matted and tangled hair, you MUST add that service to your appointment. If you arrive with your hair matted and tangled without booking that service, you will forfeit your payment and be required to book a new appointment. You must arrive with your previous style taken down and detangled properly. If you arrive with your previous style, you will forfeit your payment and be required to book a new appointment. Cancellations or Reschedule: Changes to your appointment must be made 48 hours (2 days) before. Anytime after, you will forfeit your payment. There will be NO REFUNDS if you do not cancel or change your scheduled appointment within 48 hours (2 days). If you cancel instead of reschedule, your original booking fee cannot be used as a credit towards a new appointment. If you have to reschedule, it must be within 2 weeks of your original appointment. If my schedule doesn’t allow it, your appointment will be canceled, and the booking fee will not be refunded. There will be NO REFUNDS after service has been done. If you need to cancel, please do so through your reminder confirmation link sent via email and text push notification. Please do not text, DM, or email to cancel your appointment. No-Call / No-Show: If you have not rescheduled, canceled, communicated, or arrived within 15 minutes of your appointment time, you will forfeit your booking fee. Clients who have no-call or no-show appointments cannot book in the future. Please refrain from DMing regarding your lateness. I understand things happen that are out of our control, but please communicate with me. If you are running a few minutes behind, please send a text to (810) 512-2192. If you are past the 15-minute grace period, your appointment will be canceled. Appointment Details (Non-negotiable): No extra guests or kids. If you experience an issue (such as unraveling, unbraiding, or loose hair) within 72 hours of your services, you are allowed one complementary restyle or repair. If you have any allergies I am not liable or responsible to restyle or repair a service if it is not listed. This is a friendly work space; if needed, you can bring your work materials to get your work done. Complementary snacks are provided, as well as drinks. You are free to bring outside water bottles or snacks. I pride myself on quality and consistency with each client. I want you to look and feel good when you leave your appointment! If there is anything you are not comfortable with during your service or after your service is complete on the day of your appointment, please communicate with me and let me know. I’m here to serve you, and as your stylist, my job is to make sure you’re satisfied.